Pamela L. Howell (Finkel) 401 East 34th Street S25C (212) 779.8149 or (212) 969.0485 New York, NY 10016 OBJECTIVE: Intelligent, highly motivated self-starter with significant development, administration, management, documentation and training experience seeks challenging assignment in leading edge environment. Candidate has 8+ years systems experience, works well under pressure, and meets project deadlines. SKILLS: Operating Systems ------------------------------------------------------------------------------------ AIX MS-DOS through 6.2 BSD UNIX 4.2 Pyramid OS HP/UX 9.0 SUN OS 4.1 / Solaris IBM OS/2 UNIX System V Macintosh System 7 UnixWare Graphical User Interfaces ------------------------------------------------------------------------------------ Galaxy Motif HP Vue Presentation Manager Microsoft Windows X Window System 11 R3 through 6 Programming Languages ------------------------------------------------------------------------------------ Basic cgi / bin C HTML 3.0 C++ perl Database Technologies ------------------------------------------------------------------------------------ FileMaker Oracle FoxPro Paradox for Windows Informix SQL Server Ingres Sybase Network and Telecommunications Technologies ------------------------------------------------------------------------------------ Datakit NFS/RFS Ethernet Novell Lan Workplace ftp StarLAN GOSSIP FIPS TCP/IP IEEE 802.3 CSMA/CD X.25 Internet uucp Hardware ------------------------------------------------------------------------------------ AT&T 3B2, WGS IBM RISC 6000 Compaq SystemPro 486 Macintosh Centris 650, Quadra Hewlett-Packard 9000 Pyramid MIS 12/7 Servers IBM Model 70, 80, 95 SUN Servers, Workstations Project Tools ------------------------------------------------------------------------------------ Adobe Illustrator, Photoshop ed, vi, emacs Norton Utilities Aldus PageMaker FrameMaker 5.0 nroff, troff Ami Professional Harvard Graphics pic, cip, tbl, eqn, mm Arts&Letters Interleaf PreVueX AutoCAD Lotus 1-2-3 for Windows QuarkXPress awk, nawk, sed, make MacDraw, MacDraw Pro SCCS CMF Micrografix Designer SGML Corel Draw, PhotoPaint Microsoft Excel Software Through Pictures cshell, kshell, shell Microsoft PowerPoint; Project Ventura Publisher IconAuthor Microsoft Word WordPerfect EXPERIENCE: 2/93 - PRESENT ESOTERIC RESOURCES, INCORPORATED, NEW YORK, NY PRESIDENT, OWNER Responsibilities include: + Designing and developing prototype multimedia training systems and HTML-based Web sites. Tasks encompass all levels, from design strategy to information architecting; graphic work to system administration, uploading and testing. + Managing programming and documentation projects for several large finance related companies, including the New York Stock Exchange, Securities Industry Automation Corporation, JP Morgan and Salomon. + Designing, developing and testing an on-line hypertext version of the New York Stock Exchange Floor Official Manual. + Designing, writing, and revising user and system administration guides for GUI database systems. + Researching, designing and writing system conversion, design, and operations guides. + Training corporate clients' novice users in UNIX, the X Window System, HTML, FrameMaker, IconAuthor, Microsoft Windows, Microsoft Word, Excel, and various Macintosh software. + Providing proposal preparation services and expert advice to large consulting firms undertaking database system design projects. 5/93 - 10/93 CITIBANK, N.A., NEW YORK, NY AND STAMFORD, CT PROJECT LEADER, BANK CUSTOMER INTERACTION Responsibilities included: + Managing the design and development of specifications for Citibank's ATM software. + Coordinating the translation of ATM design specifications into over 16 languages. + Designing pictographic fonts for the Macintosh system, including Japanese, Korean, Chinese, and Thai. This includes developing mnemonic schemes for representation of pictographic characters in ASCII-based documents and electronic files. + Designing and maintaining several language databases in FileMaker on the PC and the MAC and in Paradox for Windows on the PC. + Developing and testing an automated software development tool to eliminate the need to develop design specifications and then design software from this documentation. This tool utilizes a Macintosh user-interface tied to a UNIX RDBMS and FrameMaker to auto-generate design specifications and ATM screen code. 2/93 - 5/93 BELL ATLANTIC, INC., PHILADELPHIA, PA ANALYST, FRAMEMAKER SPECIALIST Responsibilities included: + Providing FrameMaker training and expertise to a development and requirements staff of 20+. Includes book building, group file sharing strategies, structured documentation, and SGML techniques. + Designing, coding, and implementing a common interface to UNIX print services across multiple vendor platforms providing seamless printing capabilities from any desktop device to any networked printer within Bell Atlantic. + Evaluating and testing several smaller database packages for the PC platform including Paradox for Windows, SQL Server, and FileMaker. + Developing requirements, design, and internal press release documents for integrated printing services within Bell Atlantic. 9/92 - 1/93 FRAME TECHNOLOGY, INC., SAN JOSE, CA PROPOSAL COORDINATOR, WINDOWS TRAINING AND SALES SPECIALIST Responsibilities included: + Visiting retail computer outlets to broaden product knowledge base, train outlet sales forces in FrameMaker, and expand sales. + Organizing, coordinating, and running special events such as trade shows, demonstrations, vendor days, and detailed technical training sessions. + Testing and Quality Assuring new Frame products prior to customer demos and general availability. This included testing planning, creating test scripts, running and analyzing tests on several (30+) UNIX platforms, PCs, and Macs, and assuring configuration and distribution software readiness. + Providing technical support at trade shows and on sales calls in the NJ/NY/PA/DC area. + Rewriting and customizing sales proposal materials for specific key bids. Providing industry knowledge of one client significantly contributed to the sale of over 8000 FrameMaker licenses. + Reviewing representative proposal materials for commercial and federal accounts to develop repository of boilerplate materials. Accomplishing this task saved Frame extensive man hours per proposal and improved overall proposal quality. + Collecting training/demonstration software and documentation to provide a repository of all materials for all sales representatives. Creating this repository eliminated confusion and endless chains of phone calls to locate each piece of information. + Attending weekly teleconferences for Northeast, Mid-Atlantic, and Windows-specific groups. 6/91 - 9/92 BELL ATLANTIC CORPORATION, FREEHOLD, NJ PROJECT MANAGER Responsibilities included: + Organizing and leading meetings several times per week to investigate status of critical activities in planning, architecture, configuration, test, and implementation areas and assigning action items. + Documenting and distributing meeting discussion and action items to all involved parties; provoking follow through on all action items. + Planning, analyzing, and documenting the hardware and software configurations for all project locations including over 100 development, test, pilot, and deployment sites. + Coordinating and analyzing test scenarios; providing insight and support to testing staff. + Coordinating and reviewing the configuration management and software management plans; maintaining and distributing the plan documents. + Interfacing with system administration, system architect, data managers, and project management staffs to coordinate administration and reconfiguration activities and assure group follow through. + Analyzing logical data model (Excelerator) and Sybase tables to provide graphic representation of physical data model. Also assisted in data dictionary review and contract development in critical project phases. + Analyzing and documenting compilation and memory management problems experienced when porting software from SUN to HP environments. + Planning and coordinating the activities of the Bell Atlantic internal and external (contractor) documentation groups. + Developing architecture guide for an application that provides seamless communication between UNIX and MVS platforms. + Training novice users to use UNIX, FrameMaker, and graphics applications. + Providing documentation/graphics support to upper management for high level presentations. + Providing documentation/graphics assistance and training to project team of 100+ members when requested. 2/91 - 5/91 ERNST & YOUNG, ATLANTA, GA / ASEA BROWN BOVERI, ALLENTOWN, PA SENIOR SOFTWARE ENGINEER / PROJECT LEADER This position reported directly to the Chairman of the Board, ABB USA Operations Responsibilities included: + Leading group meetings to gather information on business activities. Facilitating further meetings to discuss information gathered, set goals, and create action plans. + Installing, implementing, and programming FoxBase+ and Sybase software applications. + Creating database tables; entering and auditing all project data; designing and producing reports for client staff and management. + Documenting database structure and procedures for client’s future usage. + Analyzing project data and creating action plans for business improvement. + Designing and producing management presentations using Microsoft PowerPoint and Excel. + Advising management on hardware/software purchase decisions (VAX 4000 upgrade, PC upgrades, printing facility upgrades). 11/90 - 2/91 NQ SOFTWARE SYSTEMS, INC., WASHINGTON, NJ SENIOR SYSTEMS ENGINEER / BUSINESS ANALYST Responsibilities included: + Developing database structure for major financial analysis corporation using SQL Server. + Designing customized Microsoft Windows applications. + Designing reports for management usage. + Documenting database structure and database creation procedures. + Creating user documentation for project tools including Microsoft Windows/SDK, CodeView, and Excel. This documentation significantly decreased new group members’ learning time. + Training groups at several Fortune 500 corporations in SQL and Xbase languages. + Training programmers in concepts of UNIX System Administration. 5/90 - 11/90 BELL COMMUNICATIONS RESEARCH, PISCATAWAY, NJ SENIOR SOFTWARE / DOCUMENTATION SPECIALIST Responsibilities included: + Developing Oracle SQL*Forms and SQL*Menus for a C++/Oracle development project on a SUN/X Windows platform. Devising Motif-like standards for all forms/menus and assuring compliance. + Administering a SUN 3/390 server with 48 Sparcstation 1+ clients. Tasks included adding and deleting users, establishing and maintaining PostScript printer services, establishing and maintaining uucp and network elements, developing backup/restore procedures and scripts, installing system upgrades, reconfiguring the kernel as required, and assisting users with problems. + Implementing development environment including SCCS/makefile standardization, MR tracking system, manpage generation from header utility, and an improved build system. + Designing, writing, and revising User, Reference, and Architecture guides for both internal and external customers. + Providing additional programming in C and C++ for project and management tools. 7/88 - 5/90 AT&T BELL LABORATORIES / FEDERAL SYSTEMS, SOMERSET, NJ PROJECT LEADER / TECHNICAL SPECIALIST Responsibilities included: + Establishing and managing an Oracle database in a UNIX/386 environment; designing Oracle reports using SQL*Forms; preparing coursework manuals for in-house Oracle training. + Administering the documentation and project management group servers, including SCCS administration, source code control for 20+ project critical databases and 3000+ pages of highly sensitive and volatile proposal documents, and print management functions. + Developing a unique computer-based instruction system that encompassed a UNIX System back-end and a Microsoft Windows front-end. This system provided simple and advanced course authoring tools, as well as several course delivery methods and statistical capabilities. + Leading a group of 6-10 technical writers in designing, writing, and producing all documentation for a major federal client/server office automation project. Tasks included: acting as liaison between engineering management and staff, testing management, and senior project management; designing layout and customized nroff/troff macros for document production; designing customized scripts to source data directly from an Informix database into documents at runtime using C, shell, and Informix creatively; designing and revising intricate graphics for the above documents using several PC and UNIX applications. + Designing customized Microsoft Windows applications and help screens. Superior performance of these functions significantly contributed to the award of AT&T's second largest computer contract ever ($850 million). The candidate’s design of proposal response is under consideration by the Federal Government as a standard for responding to Requests for Proposals (RFPs). 6/84 - 7/88 JOHN WILEY AND SONS, INC., SOMERSET, NJ MANAGER, CUSTOMER SERVICE DIVISION (EMPLOYEE) John Wiley and Sons is a major publisher of scientific, legal, professional, and technical books. Under my supervision, the customer service division assumed full responsibility for West Coast and International operations, in addition to East Coast operations. Responsibilities included: + Interviewing, hiring, training, and appraising employees. + Payroll and attendance functions for a staff of 16-20 and a budget of $500,000+. + Analyzing, testing, and documenting new system procedures and training staff in their use. Candidate’s ability to train staff when new MVS/CICS/IDMS system was implemented led to rapid promotion from assistant manager of domestic customer service to manager of the customer service division. + Communicating corporate policy to staff, customers, and other divisions using verbal, written, and electronic means. + Managing the resolution of 60,000 phone inquiries and 40,000 letters per year. EDUCATION: Rutgers College, Rutgers University, New Brunswick, NJ Psychology; Honors Scholar URL Design Book: http://www.inch.com/~esoteric/esotlist.html (points to a lot of sites I've done) http://www.inch.com/~esoteric/FirstNight.html (the official First Night New York `96 web site!) http://www.netusa.net/~mpsinc http://www.inch.com/~esoteric/academy/menu.html (New York Academy of Sciences)